Updated: May 21
BBB has received reports of online face mask scams as COVID-19 cases continue to rise. With little to no local stock of masks available, consumers are taking to the internet for solutions. In several cases, the victims ordered masks from websites that appeared to be legitimate. However, when they attempted to contact the businesses for order updates or tracking information, no one responded. Ultimately no masks were ever received, despite providing payment for the items.
BBB urges consumers to remain calm, and remember the following tips when purchasing in-demand protective items during a national emergency:
Pay attention to product claims. Be wary of any claims that offer cures, remedies or treatments for COVID-19.
Verify who you’re dealing with-- is it an individual or a business? Are you able to verify their physical address and phone number? What is your recourse with this entity should you need to make a return or seek a refund?
Do your research on the business’s track record. Check out businesses on www.bbb.org.
If any of these questions are difficult to answer or produce red flags, report your experience to BBB at www.scamtracker.org